Privacy & Cookie Policy
Privacy & Cookie Policy
Last Updated: Nov 2026
At Elite Chauffeurs, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains what information we collect, how we use it, who we share it with, and how cookies are used on our website.
Information We Collect
When you make an enquiry or booking, we may collect:
- Name
- Company or organisation name (for corporate bookings)
- Pickup and drop-off addresses
- Telephone number
- Email address
This information is provided directly by you when making an enquiry or booking our services.
How We Use Your Information
We use your personal information to:
- Process and manage bookings
- Assign drivers to journeys
- Contact you regarding your booking
- Provide updates relating to your transfer
- Deliver the transport services you have requested
- Maintain records required for business, legal, and accounting purposes
We do not sell your personal information to third parties.
Sharing Your Information
To complete your transfer, we share only the information necessary for the assigned driver to fulfil the booking. This may include:
- Name
- Company or organisation name (where relevant)
- Pickup and drop-off addresses
- Telephone number
We do not share your email address with drivers.
Drivers receive this information solely for the purpose of identifying passengers, collecting them from the correct location, and completing the booked journey.
We may also share information with trusted service providers such as website hosting providers, booking systems, communication platforms, payment providers, and professional advisers where necessary to operate our business.
Website Analytics and Marketing
We use selected third-party services to help us understand website usage, improve website performance, protect website forms, and measure the effectiveness of our marketing activities.
These services may include:
- Google Analytics
- Google reCAPTCHA
- Meta Pixel (Facebook Pixel)
These services may collect information about your interaction with our website through cookies and similar technologies.
Legal Basis for Processing
We process your personal information because it is necessary to:
- Fulfil a contract with you by providing the services you have booked
- Communicate regarding your booking
- Operate and improve our services
- Protect our website against spam, fraud, and abuse
Data Retention
We retain booking and customer information only for as long as reasonably necessary to provide our services, comply with legal and accounting obligations, and resolve any disputes or enquiries.
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Object to certain types of processing
- Request restriction of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For further information, visit the ICO website at https://ico.org.uk.
Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Cookies
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function effectively and improve the user experience.
Cookies We Use
Essential Cookies
These cookies are necessary for the operation, security, and functionality of the website. They enable core website features and cannot be disabled through our cookie preferences.
Analytics Cookies
Analytics cookies help us understand how visitors use our website, allowing us to improve website performance and user experience.
Marketing Cookies
Marketing cookies may be used to help measure the effectiveness of advertising and marketing campaigns.
Third-Party Cookies
Our website may use the following third-party services, which may place cookies on your device:
- Google Analytics – website traffic and performance monitoring.
- Google reCAPTCHA – protection against spam and automated abuse.
- Meta Pixel (Facebook Pixel) – advertising and marketing performance measurement.
These providers may process information in accordance with their own privacy policies.
Cookie Consent
Where non-essential cookies are used, including analytics and marketing cookies, visitors will be given the opportunity to accept or reject these cookies through our cookie consent banner before they are placed on their device.
You can change your cookie preferences at any time using the website’s cookie settings or through your browser settings.
Please note that disabling certain cookies may affect some website functionality.
Contact Us
If you have any questions regarding this Privacy & Cookie Policy or how we handle your personal information, please contact:
Elite Chauffeurs
Email: info@elitechauffeurs.co
Telephone: +44 7979 386952